Terms of Service

Last updated: 06/09/2025

Scope of Work

Hatz Visuals provides graphic design, branding, social media design, event branding, print & publication, and web development services as outlined on our website and quotation forms.

Payment Terms

For orders below KES 2,000, full payment is required upfront. For orders above KES 2,000, 50% is required upfront and 50% upon completion. Payments must be made before final delivery or file release.

Revisions & Changes

Clients receive 3 rounds of free revisions per project. Additional revisions or updates to completed projects are subject to a charge of KES 200 per revision. Major scope changes may require a new contract.

Cancellations & Refunds

If a client cancels a project after work has started, the initial deposit is non-refundable. No refunds are offered once a project has commenced. Hatz Visuals reserves the right to cancel services for abusive or unethical behavior.

File Delivery

Final files will be shared via email, drive, or web handoff tools. We deliver in standard formats unless otherwise agreed upon (e.g. PDF, PNG, JPEG, MP4, ZIP, Web).

Ownership & Usage

Upon full payment, clients receive rights to the final designs. Hatz Visuals retains the right to showcase work in portfolios and social channels unless otherwise requested in writing.

Communication & Delivery

All official communication must be made via email or WhatsApp. Delays in client feedback may affect delivery timelines. Typical delivery timeframes are 1–7 business days depending on scope.

Contact Us

For questions regarding our terms, please reach us at hassansamir740@gmail.com